Returns & Exchanges

At The Gem Shop, we want you to sparkle with confidence, which is why we offer a 30-day window for returns or exchanges on all unworn jewelry and accessories. Ensure your items are in their original packaging with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely place the items in their original jewelry box and use the pre-paid shipping label provided via email to seal your package.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until your return is processed.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be issued to your original payment method within 5-7 business days.